FAQs

HOW QUICKLY WILL MY ORDER ARRIVE?

Our goal is to have your order arrive as soon as possibly. Most orders ship within one business day, and arrive within 3-5 days after shipment. Shipments within the US will often be delivered in 2-3 shipping days. (Abby@ITRfitness.com) if you have any questions.

WHAT COUNTRIES DO YOU SHIP TO?

We currently ship our products from Chapel Hill to essentially every country in the world. We are a customer-focused brand, so we offer free standard shipping on all orders. Each order is insured and sent with tracking information. 

HOW DO I TRACK MY ORDER?

You will receive an email with tracking number information after you order. This email should be sent to you within 48 hours after placing your order.

HOW DO I PAY FOR MY PRODUCTS?

We accept virtually all payment options, including Credit card, Debit card or VISA. We offer safe, secure and encrypted payment options. All of our products are listed in US Dollar, and our system will automatically exhange your currency to make it easy for you to place your order.

CAN YOU DESCRIBE THE RETURN POLICY?

Customer satisfaction is our main priority! We currently offer a thirty day money back guarantee with a small restocking fee! 

Please contact us at VelaGunHelp@gmail.com